Dominic - Founder & Director
From small dreams...
It all started in 2012 in a spare bedroom when we sold our first letterbox on eBay… or perhaps it was even earlier in 1955 when one of our first suppliers decided to manufacture letterboxes. We’ve come a long way since then. From a small dream to run a lifestyle business on the side, to becoming one of the leading suppliers of individual and communal post boxes in the UK. It’s a thrilling feeling to know that every day thousands of people in the UK, Ireland, Germany and even Australia are checking their Letterbox4you supplied mailbox.
We also have names like Kier Construction, Engie, Galliford Try, Willmott Dixon and some of the largest housing associations and councils in London on our client list. And there are going to be many more thousands this year!
The Core Values
One of the keys to our success is that we all believe unconditionally in our core values. To us it is not just some list on the wall, it’s who we are.
Strong values will build us a family. A family which supports its members through the hard times and celebrates their wins. A family that creates a safe and inspiring environment for all to thrive and grow, both professionally and as individuals. Our core values are essential to this family.
Please click here to learn more about our core values.
Pauline - Operations Manager
Adam - Warehouse Operations
The Team
There’s a whole team of people that work behind the scenes to make Letterbox4you a leading supplier of post boxes in the UK. We wanted to create a workplace with lots of flexibility, work/life balance and a brilliant atmosphere every day.
I like to think that we succeeded and were rewarded by attracting great people who all have the same mindset. They have become successful professionals, and through that are making our business a success. We know how to have fun during the working day, but we will work hard to get your order processed efficiently and delivered on time!
We also have good friends outside of our organisation, hand-picked suppliers & freelancers that support us and deliver a great experience for our customers. Our suppliers are important to us and we always treat them as an integral part of the team.
Quality over Quantity
Quantity or Quality? Always Quality! We could easily double or even triple our revenue by supplying cheaper, poorer quality products. Instead, we stay true to our core values and supply only the highest quality units.
Our quality letterboxes are sourced from only a few selected suppliers in Europe, no compromises here! When you receive your box with the Letterbox4you logo on it, rest assured that your sturdy steel post box was manufactured in Europe to the highest standards. Needless to say, all our suppliers are certified ISO9001 and most of our post boxes conform to European Standards for Post Boxes EN13724.
Abbie - Sales and Business Development
Hannah - Customer Journey & Satisfaction
Customer service
From the start, we’ve focused on customer service and have built our reputation based on offering a personalised service from a friendly team. We see this as the difference between us and huge corporations with hundreds of robot-manned, drop-shipping websites and chatbots.
Our focus on Customer Service is backed up by consistently positive customer reviews. We have been awarded Gold Feefo Award for outstanding customer service every year since 2017. To top it off, we’ve been honoured with a Platinum Award in recent years too!
Joanne - Sales & Business Development
What our customers say about us
We could write more about ourselves, but we feel our customers say it best. We’re sure that if you are planning to purchase your letterbox from us, you will be equally as pleased with your product and the experience of buying.
“We are over the moon with the product, the service at ordering, the post order customer care and the very kind gift!
The weather has been a little overcast for the past few days but as soon as it brightens up, I will photograph the completed installation and send the images to you.
We have received admiring glances from my neighbour Mr Dawson (directed at the post box, not me), and I have sent him links to the various relevant pages of your site as has said he wishes to replace his rather old box which has a broken lock meaning that to retrieve his post he has to squeeze his hand in through the letter slot! I hope this leads to an order for you.
Best regards and best wishes for the future.”W3-4 Gate Mounted Post Box- Website purchase
“I was left with an issue to resolve with regards the communal post box in our development and required access for residents. Having had no joy with the various companies responsible for the development I discovered Letterbox4you were the manufactures. On contacting Kim at Letterbox4you and discussing the issue, it was simply reassuring to be speaking with someone who was not only pleasant to talk to but helpful and very knowledgeable about the products. My issue was resolved very swiftly and couldn’t be happier with the service.”
Communal post boxes customer
“Fantastic product just what we needed as our front door is at the rear. Looks perfect slotted through the fence and is very capacious so no worries when we go away as this box will hold loads. Delivered in super quick time too. All in all a brilliant experience; would definitely recommend”
Customer feedback via Feefo
“This is a proper piece of engineering, The letterbox is substantial and well finished, should last for many years to come. It was well packed and delivered before the due date. I don't normally provide feedback but this company deserves it. Value for money .......Yes it certainly is and I would definitely buy again without hesitation “
Amazon UK Customer
“With regards to the level of service which you have provided so far, this is something which I can comment on immediately from a Procurement perspective. I have nothing but praise & gratitude for the way that our enquiries have been dealt with by yourself and as a result to date you have achieved a 100% success rate in converting our enquiries in to orders. Also, the delivery lead times have been not only very reasonable but have been adhered to if not exceeded on all occasions.”
Trade Customer- Procurement Department