Customer Service: The Secret Ingredient Behind a Great Post Box
A great post box is a combination of good design and high-quality materials, but you also want to buy from an organisation with excellent manufacturing and supply processes.
Our philosophy is simple: a good physical product cannot exist without outstanding customer service—both before and after purchase.
Real people with real passion and knowledge about letterboxes. People who won’t try to sell you something but instead provide as much information as possible, so you can make your own decision.
Customer Conversations: Needs First, Price Last
We’ve noticed that we sell more than our competition because we don’t start conversations with our clients by asking about their budgets.
Instead, we first try to establish their needs and suggest 2–3 options that fit their requirements.
We take them through their choices, discussing factors like location and security needs. Price only comes into the conversation as the last part of the process.
Post-Purchase Support: Always Available
We also make sure our customers know they can count on us after their purchase.
Our contact details are clearly visible on all marketing materials, order confirmations, invoices, and more.
There’s nothing more frustrating than hunting around a website for a company’s contact information, only to find an email address as the sole option.
That’s why our phone number is prominently displayed at the top of our website.
No call centres, no “press 1 for sales, 2 for this, 3 for that”—just real people ready to help.
(Well, except for the rare occasion when everyone is busy on calls and Amber, the office dog, can’t quite manage the phones!)
Recognition for Excellence
I truly believe we are doing a great job prioritising customer service. Over the last six years, it has driven our amazing growth and, more importantly, earned us recognition from Feefo.
We’re proud to have received the Gold Customer Service Award three years in a row. Now, that’s something to celebrate!
Dominic – Founder
