A Letterbox4You, we specialise in the supply of high-quality, European-made external letterboxes and parcel boxes. However, we also specialise in providing a positive experience for the people who buy from us, as we strongly believe that customer service matters.
What Makes a Positive Customer Experience?
We believe that business success is built on ensuring that every interaction with our customers is positive.
Our Website
We maintain an intuitive website, with high-resolution images, detailed descriptions of our letterboxes, clear contact information and useful instructions.
“Excellent range of letter boxes for all situations and requirements on a website that is easy to navigate. Very good customer support in providing advice on the best option. Competitive prices and the box promptly dispatched by DPD.”
A Responsive Office Team
We are a small team, but the level of knowledge is second to none. Our friendly office team work hard to answer customer calls, respond to emails, and proactively keep our customers informed when stock is available and deliveries are due.
“It was very easy to order the letterbox online. The communication from the company was first rate and delivery made quicky. Really pleased with the colour and quality of the letterbox. Would 100% recommend Letterbox4you.”
A Dedicated Warehouse Team
Having a well-stocked warehouse and dedicated team to promptly, yet carefully, pack and process orders. Our letterboxes are usually shipped by DPD and arrive within 48 hours of the order being placed.
“The postbox I ordered was just as pictured and described. I ordered it with next-day delivery, and it arrived promptly as expected. It’s really nice to see the company supplies spares (eg locks and blank keys) for their boxes too. Communication from Letterbox4you was excellent throughout, and I’d definitely buy from them again. Highly recommended.”
Quality packaging
We order sustainable cardboard boxes from a local supplier and ensure this packaging is sufficiently robust to protect weighty and sometimes bulky parcel boxes from damage during transit.
“We ordered a post box from this company. We are very pleased with the quality and look. Well made and packaged well. Highly recommend.”
Pulling Out All The Stops
Whenever possible, pulling out all the stops to help homeowners and companies with a specific request.
“One of our sites in London was presented with a problem from the main contractor, and we were tasked with supplying a bank of 40 wall mounted letterboxes and a deadline of 4 days…This was made possible because of the team at Letterboxes4You and the prompt, professional manner with which they conducted this transaction. Quite simply, they stepped up to the plate and smashed it out of the park. I have nothing but praise for them. First class and to date none better.”
Customer Feedback
We invite and listen to customer feedback, then use it to inform continuous improvements across our product range and services. When problems do occur, we aim to provide a solution without any unnecessary processes. A straightforward replacement or refund is essential when customers are not happy with our post boxes.
Fortunately, we receive hundreds of independent reviews on Feefo every year. And, have a consistently high rating of 4.8/5.0 for both our products and service. As a result, we have achieved the Feefo Platinum Trusted Service Award and are rated as exceptional.
When you purchase from Letterbox4You, you get the full package – quality post boxes from a company that cares about customer service.
Get in touch if you want to know more at [email protected] or 01296 389401.