It all started in 2012 in a spare bedroom when we sold our first letterbox on eBay… or perhaps it was even earlier in 1955 when one of our first suppliers decided to manufacture letterboxes. We’ve come a long way since then. From a small dream to run a lifestyle business on the side to becoming the leading supplier of individual and communal post boxes in the UK. It’s a thrilling feeling to know that every day thousands of people in the UK, Ireland, Germany and even Australia are checking their Letterbox4you supplied mail box. We also have names like Kier Construction, Esh Construction and some of the largest housing associations and councils in London on our client list. And there are going to be many more thousands this year!
There’s a whole team of people that work behind the scenes to make Letterbox4you a leading supplier of post boxes in the UK. We wanted to create a workplace with lots of flexibility, work/life balance and a brilliant atmosphere every day. I like to think that we succeeded and were rewarded with attracting awesome people who contribute a lot to the business - without them we would not be where we are now. We have dedicated folk to deal with retail and trade enquiries and as well as a warehouse team making sure that your parcel is securely prepared for the journey to you.
We also have good friends outside of our organisation, hand-picked suppliers & freelancers that support us and deliver a great experience for our customers. Our suppliers are important to us and we always treat them as an integral part of the team.
Quality is key
Quantity or Quality? Always Quality! We could easily double or even triple our revenue by supplying cheaper, poorer quality products. Instead we stay true to our core values and supply only the highest quality units. Our quality letterboxes are sourced from only few selected suppliers in Europe, no compromises here! When you receive your box with the Letterbox4you logo on it, rest assured that your sturdy steel post box was manufactured in Europe to the highest standards. Needless to say, all our suppliers are certified ISO9001 and most of our post boxes conform to European Standards For Post Boxes EN13724.
From the start, we’ve focused on customer service and have built our reputation based on having a personal service and a friendly team. We see this as the difference between us and huge corporations with hundreds of robot manned drop-shipping websites.
In 2017 and again in 2018 we confirmed that this approach was working for our customers when we were awarded a Gold Award by Feefo, the leading reviews platform in UK for outstanding customer service. This award was based purely on the average score reviews provided by our customers.
What our customers say about us
We could write more about ourselves, but we feel our customers say it best. We’re sure that if you are planning to purchase your letterbox from us, you will be equally as pleased with your product and the experience of buying.
“We are over the moon with the product, the service at ordering, the post order customer care and the very kind gift!
The weather has been a little overcast for the past few days but as soon as it brightens up, I will photograph the completed installation and send the images to you.
We have received admiring glances from my neighbour Mr Dawson (directed at the post box, not me), and I have sent him links to the various relevant pages of your site as has said he wishes to replace his rather old box which has a broken lock meaning that to retrieve his post he has to squeeze his hand in through the letter slot! I hope this leads to an order for you.
Best regards and best wishes for the future.”
W3-4 Gate Mounted Post Box- Website purchase
“I was left with an issue to resolve with regards the communal post box in our development and required access for residents. Having had no joy with the various companies responsible for the development I discovered Letterbox4you were the manufactures. On contacting Kim at Letterbox4you and discussing the issue, it was simply reassuring to be speaking with someone who was not only pleasant to talk to but helpful and very knowledgeable about the products. My issue was resolved very swiftly and couldn’t be happier with the service.”
Communal post boxes customer
“Fantastic product just what we needed as our front door is at the rear. Looks perfect slotted through the fence and is very capacious so no worries when we go away as this box will hold loads. Delivered in super quick time too. All in all a brilliant experience; would definitely recommend”
Customer feedback via Feefo
“This is a proper piece of engineering, The letterbox is substantial and well finished, should last for many years to come. It was well packed and delivered before the due date. I don't normally provide feedback but this company deserves it. Value for money .......Yes it certainly is and I would definitely buy again without hesitation “
Amazon UK Customer
“With regards to the level of service which you have provided so far, this is something which I can comment on immediately from a Procurement perspective. I have nothing but praise & gratitude for the way that our enquiries have been dealt with by yourself and as a result to date you have achieved a 100% success rate in converting our enquiries in to orders. Also, the delivery lead times have been not only very reasonable but have been adhered to if not exceeded on all occasions.”
Trade Customer- Procurement Department