Vacancies

Role: Full Time Estimator/Sales Support Executive Office Based

OK Is Not Enough: Strive for the best results and never be satisfied with the status quo. Always think, “Can I do it better?”
Passion in All We Do: Show passion for our business and your job. This will be the foundation to build something great.
Be an Expert: Be the person of knowledge and expertise in your field, the one everyone turns to for help and guidance.
Changes Lead to Greatness: Embrace changes, ask for them, and drive them. It’s the only way to build a truly great organisation.
Success Built on Contribution: We cannot make it happen without your contribution. Show every day that you are instrumental to our growth and success.
Fun and Positivity Start with You: Bring a smile and a positive attitude to work each day, and those around you will respond positively to you.

You might wonder why our job description starts with our Core Values. The answer is this: if you read them all and realise they perfectly describe you and the person you aspire to be, you've just passed the first stage of our recruitment process. We hire and build our team around these core values; they are at the heart of our business. This should also give you an idea of who we are and whether we're the right place for you.

Who We Are

Letterbox4you started as a humble dream in 2012 and has since emerged as one of the UK's foremost suppliers of individual and communal post boxes. We're recognised for our prestigious client base and commitment to excellence. At our heart, we're a family, united by strong values, dedicated to quality, and committed to outstanding customer service. Our workplace is one where professionalism and a passion for excellence blend seamlessly in an inspiring, team-focused atmosphere – and yes, there’s even an office dog to keep spirits high!

Cover Letter

Please include a cover letter with your application, answering the questions below. We want to know you better before we invite you to the next stage. Your answers will also allow us to assess your writing skills, crucial for this role. Our Estimators/Sales Support Executive plays a vital role in our sales process, dealing with our clients daily in writing and over the phone. Please note that we will not consider any applications without the cover letter and these answers. Such applications will be automatically rejected.

1. What does 'going the extra mile' mean to you in a professional and personal context?
2. Can you describe a project or activity you are passionate about, and how that passion influenced the outcome?
3. How do your values and working style align with our culture?

Attention to Details: This role demands exceptional attention to detail when interacting with our customers. You'll need to thoroughly understand their needs, ask additional questions if necessary, and provide error-free, suitable solutions. In your cover letter, please mention our secret word “banana.” This isn’t just a quirky request; it’s a way for us to know you've paid close attention. By avoiding generic applications, you show us that you've seen something special in our opportunity, just as we hope to see something special in you.

Qualifications and Skills

We’re looking for someone who can contribute effectively to our team’s goals. While experience in quotations, sales support, or sales administration would be advantageous, we believe that the right mindset, work ethic, and commitment to growth are what truly make a difference. Whether you bring extensive experience or a fresh perspective, we’re looking for someone eager to support the team, learn, and contribute to our ongoing improvement in client management, quotations, and delivery processes.

Responsibilities

• Customer Collaboration: Engage with a wide range of customers, including architects, project managers, buyers, and quantity surveyors, to understand their unique requirements, answer questions, and provide guidance on our niche product offerings.
• Quotation Development: Develop accurate and competitive quotations tailored to client specifications and budgets, ensuring prompt and precise completion of all quotes.
• Product Knowledge Acquisition: Quickly learn and effectively apply detailed knowledge of our niche product range, enabling you to offer expert advice and solutions to clients. Regularly update your understanding as our offerings evolve.
• Supplier Coordination: Work closely with suppliers to confirm product availability, negotiate pricing, and track orders to ensure customer expectations are met seamlessly.
• Data Processing and CRM Management: Maintain accurate records in our CRM system for all quotes, orders, and follow-up activities, ensuring information is always current and accessible.
• Responsive Communication: Handle enquiries via phone and email with professionalism, providing clear and helpful information tailored to each client’s project needs.
• Team Collaboration: Partner with the Operations Team to streamline order processes, address supply chain challenges, and ensure on-time project delivery.
• Service Excellence: Aim to exceed customer service standards by delivering error-free information and fostering a positive experience from the initial enquiry through to project completion.
• Performance Tracking: Contribute to and monitor key performance indicators (KPIs), using these insights to enhance service efficiency and identify areas for improvement.

Work Environment

This role is fully office-based, as we believe that in-person interaction with the team is essential for professional development, learning opportunities, and effective collaboration. The work often involves hands-on projects and team discussions to ensure we deliver the best possible solutions for our customers. We find that a shared workspace fosters a supportive environment for everyone to thrive and contribute meaningfully.

Hours

This is a full-time role, based in an office environment, with our business operating hours from 9:30 am to 5:00 pm, Monday to Friday.

Compensation and Perks

• Competitive Salary: Earn £24,000 - £27,000 per year, depending on your experience and how quickly we see you contributing effectively to our business.
• Additional Leave: We value work-life balance – this year, we provided extra paid holidays over the festive season, allowing for an extended Christmas and New Year break to recharge and enjoy time with loved ones.
• Training and Development: We believe in continuous growth. If you're passionate about perfecting your skills, we’re happy to consider supporting additional training and development related to your role.
• Relaxed Dress Code: Embrace your individuality with our casual dress code.
• Convenient On-site Parking: No more parking hassles – we’ve got you covered.
• Private Medical Insurance: Your health matters to us; enjoy the peace of mind with medical insurance included.
• Dynamic Bonus Scheme: Your hard work and contributions are not just appreciated, they’re rewarded. We keenly observe and celebrate your continuous progress with a bonus scheme that recognises your impact on our business.

Join us at Letterbox4you, where we don’t just offer a job, but a journey of growth, recognition, and reward. Your progression paves the way for our shared success!

Job Types: Full-time, Permanent
Pay: £24,000 - £27,000 per year
Additional Pay: Bonus scheme

Benefits:

• Additional leave
• Casual dress
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday